Electric Toothbrush Manufacturer FAQ: Partnering with Relish
Q: Do you provide full OEM services for electric toothbrushes, including logo, color, and packaging customization?
A: Yes, we offer one-stop OEM services for electric toothbrushes—customizable logo (laser engraving/silk-screen printing), Pantone color matching for the body, and fully customized packaging (box design, brand information, multilingual instructions). Our standard MOQ is 1,000 units per model; flexible quantities can be discussed.
See our OEM and private-label services for the next steps.
Q: What ODM customization options are available for water flossers (e.g., function, design, app integration)?
A: Our ODM water flossers support comprehensive customization: 4-8 adjustable cleaning modes, water pressure range (10-140 PSI), body design (size/shape), battery capacity (1800-3000mAh), and Bluetooth app integration (oral care data tracking). R&D lead time: 60-90 days, MOQ ≥1000 units.
Q: What is the MOQ for OEM manual toothbrush orders with custom branding and packaging?
Our standard MOQ for manual toothbrush customization is 1,000 units. We can discuss flexible quantities based on the model, branding and packaging you need.
Q: Can you customize the number of cleaning modes for electric toothbrushes in OEM orders?
A: Absolutely. We can adjust the cleaning modes (2-6 modes) based on your needs—common options include clean, white, sensitive, gum care, and tongue cleaning. No extra fee for mode customization (standard MOQ: 1,000 units).
Q: Do you charge a mold fee for custom-designed electric toothbrush or water flosser casings?
A: Yes, a one-time mold fee ($500-$3000, depending on design complexity) applies for custom casings. The mold fee is fully refundable if your cumulative order quantity reaches 5000 units within 12 months.
Q: What file formats are required for custom logo printing on OEM water flossers and toothbrushes?
A: We accept high-resolution files: AI, EPS, PNG (300dpi+), or PDF. Please provide vector files for optimal printing quality. We will send a digital proof for your approval before mass production.
Q: How long does the ODM development cycle take for a new electric toothbrush model?
A: The ODM development cycle is 60-90 days: 15-20 days for design confirmation, 30-45 days for mold development and sample production, 10-15 days for testing and modification, and 5-10 days for final sample approval.
Q: Can I customize the battery capacity and charging method for OEM water flossers?
A: Yes. Battery capacity can be customized from 1800mAh to 3000mAh (extending usage time from 30 to 60 uses). Charging methods include wireless charging, USB-C, and micro-USB—customizable based on your market needs (standard MOQ: 1,000 units).
Q: Do you offer multilingual custom user manuals for OEM electric toothbrush orders?
A: Yes. We provide user manuals in 20+ languages (English, Spanish, German, French, Japanese, Korean, etc.). You can specify the required languages, and we will customize the content with your brand logo and product details.
Q: Can you match specific Pantone colors for electric toothbrush bodies in custom OEM orders?
A: Yes. We support precise Pantone color matching (e.g., Pantone 186C, 300C) for electric toothbrush bodies. We will provide physical color samples for your approval before mass production (standard MOQ: 1,000 units).
Q: Is small-batch customization (≤300 units) available for electric toothbrushes or water flossers?
Our standard MOQ is 1,000 units. For selected electric toothbrush and water flosser projects, we can discuss trial orders of 100–300 units with a 15–20% surcharge.
These trial orders cover logo and color customization. Complex functional changes require a separate development plan.
Q: Can you add unique features (e.g., pressure sensors, LED displays) to ODM water flossers?
A: Absolutely. We can integrate unique features such as smart pressure sensors (gum protection alert), LED displays (battery level/mode indication), and timer functions into ODM water flossers. These features require R&D adjustment, with an additional fee of $100-$500 and MOQ ≥1000 units.
Q: Do you provide custom packaging design services for OEM toothbrush wholesale orders?
A: Yes. Our professional design team offers free basic packaging design (logo placement, color matching) for OEM orders. For complex designs (3D effects, eco-friendly materials), a design fee of $100-$300 applies, which is refundable for orders ≥5000 units.
Explore our custom packaging services to prepare your packaging brief.
Q: Are there any additional fees for modifying OEM electric toothbrush designs after sample confirmation?
A: Minor modifications (e.g., logo position, packaging text) are free if requested within 3 days of sample confirmation. Major modifications (e.g., color change, function adjustment) incur a fee of $50-$200, and the production lead time will be extended by 3-5 days.
Q: Can you customize the size and weight of water flossers for OEM clients targeting travel markets?
A: Yes. We can design compact, lightweight water flossers (weight ≤150g, size ≤15cm×5cm) for travel markets. Customization includes reducing water tank capacity (300ml) and optimizing body structure. standard MOQ: 1,000 units, lead time +5 days.
Q: Do you support private labeling for replacement brush heads and water flosser nozzles?
A: Fully supported. We offer private labeling for replacement brush heads (silk-screen logo) and water flosser nozzles (laser engraving logo). MOQ is 300 units per SKU, and the labeling cost is included in the unit price for orders ≥1000 units.
Q: Can you develop custom electric toothbrush models based on our market research and user needs?
A: Yes. Our R&D team (30+ personnel) will collaborate with you to develop custom models based on your market data (e.g., target audience, price range, preferred features). We provide 3D design renderings, functional prototypes, and test reports throughout the development process. MOQ ≥1000 units, R&D fee $1000-$5000 (refundable for large orders).
Q: Do you offer eco-friendly material customization (e.g., biodegradable plastic) for OEM orders?
A: Yes. We support eco-friendly material customization, including biodegradable PLA plastic (for bodies/nozzles) and recycled paper (for packaging). Eco-friendly materials incur a 10-15% cost increase, with MOQ ≥1000 units. We provide environmental certification documents for these materials.
Q: What is the lead time for OEM electric toothbrush orders with full customization (logo+color+packaging)?
A: The lead time for fully customized OEM electric toothbrush orders is 35-45 days: 5-7 days for design confirmation, 25-30 days for production, and 3-5 days for quality inspection and packaging. Rush orders (25-30 days) are available with a 10% surcharge (MOQ ≥1000 units).
Q: Can you provide custom certification support for ODM products targeting specific regional markets?
A: Yes. We provide custom certification support for ODM products, including FDA (US), CE (EU), PSE (Japan), KC (South Korea), and SASO (Saudi Arabia). We assist with document preparation, product testing, and liaison with certification bodies. A certification fee of $300-$1000 applies (varies by region), and we ensure compliance with local regulations.
Q: Are you a direct manufacturer of electric toothbrushes, water flossers, and manual toothbrushes (not a trading company)?
A: Yes. Relish has manufactured oral care products since 2012. Our combined manufacturing operations cover 20,000 sqm. Explore our manufacturing capabilities to discuss your production requirements.
Q: Where is your factory located, and do you welcome B2B clients to visit for on-site inspection?
A: Relish is based in Shenzhen, China. Please contact our team to confirm the relevant facility address and arrange a visit before making travel plans.
Q: What is your monthly production capacity for electric toothbrushes, water flossers, and manual toothbrushes?
A: Our monthly production capacity is 1,200,000 units across our product range. Category allocation depends on the product mix. We operate 12 production lines; confirm the available schedule for your chosen model and order quantity.
Q: How many automated production lines does your factory have for electric toothbrush assembly?
We operate six automated electric toothbrush lines with robotic handling, laser welding and automated testing. These lines run at approximately 75% automation.
Q: What quality control systems are implemented in your toothbrush and water flosser factory (e.g., IQC, IPQC, FQC)?
A: We implement a strict 5-step QC system: ① IQC (Incoming Material Inspection): 100% inspection of raw materials (motors, batteries, plastics) against FDA/CE standards; ② IPQC (In-process Inspection): random checks every 2 hours during production; ③ FQC (Final Product Inspection): 100% functional and appearance inspection; ④ AQL 2.5 Sampling Test: third-party testing for key parameters; ⑤ PSI (Pre-shipment Inspection): final inspection before packaging. Our defect rate is ≤0.3%.
Q: Does your factory hold ISO 9001 (quality management) and ISO 14001 (environmental management) certifications?
A: Yes. Our factory is certified with ISO 9001:2015 (quality management system) and ISO 14001:2015 (environmental management system). We also comply with BSCI social responsibility standards, ensuring ethical production and environmental sustainability.
A: Review our certificates and supporting documents and ask our team to confirm the current certificate, holder, facility and scope relevant to your order. ISO 14001 status should be confirmed from a current certificate before it is used in your sourcing documentation.
Q: How many years of experience does your factory have in OEM/ODM production of oral care products?
Relish has manufactured oral care products since 2012. We have served more than 500 B2B customers, including retailers, dental clinics and brand owners in Europe, the US, Japan and Southeast Asia.
Q: Can your factory accommodate urgent custom orders with short lead times (e.g., 15-20 days)?
A: Yes. We can fulfill urgent custom orders (15-20 days) for electric toothbrushes and water flossers, provided the customization requirements are not overly complex (e.g., logo/color/packaging only). A 15% rush fee applies, and MOQ ≥1000 units. We prioritize urgent orders by allocating additional production resources.
Q: What is the R&D team size of your factory, and how often do you launch new electric toothbrush/water flosser models?
A: Our R&D team includes 30+ personnel, and Relish launches 27 new products per year across its portfolio. Explore our R&D capabilities to discuss design, prototyping and product development.
Q: Does your factory have independent mold development capabilities for custom electric toothbrush casings?
A: Yes. We have an in-house mold development workshop with 5 CNC machining centers and 3 mold designers. We can develop custom molds for electric toothbrush casings within 15-20 days, reducing reliance on external suppliers and ensuring design confidentiality and quality control.
Q: How do you ensure stable supply of key components (motors, batteries, nozzles) in your factory?
A: We maintain long-term partnerships with 3+ certified suppliers for each key component (motors: Nidec, batteries: LG/Samsung, nozzles: medical-grade ABS suppliers). We also keep 30-day safety stock of key components to avoid production delays due to supply chain disruptions. All components are tested for compatibility and durability before use.
Q: Can your factory produce products that meet different regional standards (EU, US, Japan) simultaneously?
A: Yes. Our factory is equipped with flexible production lines that can adjust product specifications (voltage: 100-240V, plug type: US/EU/UK/AU, certifications: CE/FDA/PSE) to meet different regional standards. We can produce batches for multiple markets simultaneously, reducing lead times for B2B clients with global distribution networks.
Q: What environmental protection measures does your factory adopt (e.g., waste treatment, energy saving)?
A: Material selection, packaging and manufacturing processes can be reviewed as part of your project. See our approach to sustainability and ask for supporting evidence for any environmental performance or certification claim you need to use.
Q: Does your factory provide real-time production progress updates for B2B custom orders?
A: Yes. For B2B custom orders, we provide a dedicated account manager who shares real-time production progress updates (via email/WeChat/WhatsApp) every 3 days. You can also access our online production tracking system to view order status, production photos, and inspection reports.
Q: How many workers are employed in your factory, and what is the production shift arrangement?
Our production team includes more than 300 workers, over 30 quality inspectors and 18 R&D staff. Three-shift scheduling supports round-the-clock production.
Q: What is the minimum order quantity (MOQ) for wholesale electric toothbrushes and water flossers without customization?
Our standard MOQ is 1,000 units. Flexible quantities can be discussed based on the models, stock and packaging you need.
Q: Do you offer volume discounts for large-scale wholesale orders of manual toothbrushes?
A: Yes. Volume discounts for wholesale manual toothbrushes: 5% off for orders ≥10,000 units, 10% off for ≥50,000 units, and 15% off for ≥100,000 units. Long-term partners receive an additional 3% annual discount.
Q: What materials are used in your wholesale electric toothbrush heads and water flosser nozzles?
A: Electric toothbrush heads: food-grade silicone bristles (soft/hard options) and medical-grade ABS plastic base, BPA-free, FDA-certified. Water flosser nozzles: medical-grade ABS plastic and silicone, non-toxic, compatible with braces and implants.
Q: Are your wholesale electric toothbrushes compatible with global voltage (100-240V)?
A: Yes. All our wholesale electric toothbrushes support dual voltage (100-240V) and are equipped with universal USB-C charging ports. Optional plug adapters (US/EU/UK/AU) are available at $1 per unit.
Q: Can I mix different models of electric toothbrushes and water flossers in a single wholesale order?
You can combine selected models in one order. Our standard MOQ is 1,000 units; we can discuss the total quantity and quantity per model for your product range.
Q: What is the standard packaging for bulk wholesale toothbrush orders?
A: Standard packaging for bulk wholesale: ① Electric toothbrushes: 1 unit per blister card, 50 units per carton (carton size: 50×30×25cm, gross weight: 15kg); ② Water flossers: 1 unit per color box, 30 units per carton; ③ Manual toothbrushes: 10 units per polybag, 1000 units per carton. Neutral packaging (no brand logo) is standard; custom packaging is available for OEM orders.
Q: Do you provide free samples for wholesale clients to test product quality?
A: Yes. We provide 1-3 free samples for wholesale clients (electric toothbrushes/water flossers/manual toothbrushes). Clients only need to cover the shipping cost ($20-$50 via DHL/FedEx). The sample shipping cost is refundable if a bulk order (≥MOQ) is placed within 30 days.
Q: What is the shelf life of your wholesale electric toothbrushes, water flossers, and manual toothbrushes?
A: Electric toothbrushes: 3 years (battery shelf life: 2 years); water flossers: 3 years (pump shelf life: 2 years); manual toothbrushes: 2 years. All products are labeled with production dates and shelf life, and stored in moisture-proof, temperature-controlled warehouses.
Q: What is the lead time for standard wholesale orders and custom OEM/ODM orders?
A: Standard wholesale orders (no customization): 15-20 days; OEM orders (logo/color/packaging): 30-45 days; ODM orders (custom design/features): 60-90 days. Rush orders are available with a 10-15% surcharge.
Q: What payment terms do you accept for B2B wholesale and custom orders (e.g., T/T, L/C)?
A: We accept multiple payment terms: ① T/T: 30% deposit, 70% balance before shipment; ② L/C at sight (for orders ≥$50,000); ③ Western Union/PayPal (for sample orders or small orders <$5,000). Net 30/60 terms are available for verified long-term partners (credit check required).
Q: Do you handle international logistics and customs clearance for overseas wholesale clients?
A: Yes. We offer door-to-door logistics services via DHL, FedEx, UPS, or sea freight (FCL/LCL). We handle all customs clearance documents (commercial invoice, packing list, certificate of origin, certifications) and ensure smooth delivery to your designated address. Logistics costs are quoted separately based on order volume and destination.
Q: Can you provide dropshipping services for B2B e-commerce clients?
A: Yes. We provide dropshipping services for B2B e-commerce clients (e.g., Amazon, Shopify sellers). Services include blind shipping (no brand information), custom packaging, and tracking number provision. MOQ for dropshipping is 100 units per order, and a $2 per unit handling fee applies.
Q: What is the process for placing a custom OEM/ODM order with your factory?
A: Custom OEM/ODM order process: ① Inquiry: Provide your customization requirements (logo, color, features, quantity); ② Quotation: We send a detailed quote and production plan within 24 hours; ③ Sample confirmation: Pay for sample fee (refundable for bulk orders) and confirm sample within 7-10 days; ④ Order confirmation: Sign PI and pay 30% deposit; ⑤ Production: We update production progress regularly; ⑥ Quality inspection: Provide inspection reports for your approval; ⑦ Balance payment: Pay 70% balance before shipment; ⑧ Shipment: Arrange logistics and provide tracking number.
Review our OEM cooperation process before submitting your requirements.
Q: Do you require a deposit for bulk wholesale or custom electric toothbrush orders?
A: Yes. For bulk wholesale orders: 30% deposit, 70% balance before shipment. For custom OEM/ODM orders: 30-50% deposit (50% for complex ODM projects), 50-70% balance before shipment. The deposit ensures we reserve production resources and cover raw material costs.
Q: Can you provide a proforma invoice (PI) and production schedule for B2B orders?
A: Yes. Upon order confirmation, we provide a detailed proforma invoice (PI) including product details, quantity, unit price, total amount, payment terms, and delivery time. We also share a production schedule (Gantt chart) outlining key milestones (material procurement, production, inspection, shipment) to keep you informed.
Q: Are your electric toothbrushes, water flossers, and toothbrushes FDA, CE, and RoHS certified?
A: Yes. All our products are certified with FDA (US), CE (EU: LVD, EMC, RoHS), RoHS (restricted substances), and ISO 9001. We also hold additional certifications for specific markets: PSE (Japan), KC (South Korea), SASO (Saudi Arabia), and CCC (China).
A: Documentation depends on the selected product, configuration and target market. Review our certifications and test-report information and request the documents applicable to your order. Company-level registration or management-system certification should not be treated as certification of every product.
Q: Can you provide certification documents and test reports for customs clearance?
A: Yes. We provide all required documents for customs clearance: FDA/CE/RoHS/PSE certificates, material test reports (BPA-free, non-toxic), battery UN38.3 certification, commercial invoice, packing list, and certificate of origin. Additional documents (e.g., 熏蒸 certificate) are available upon request.
Q: Do your products comply with REACH regulations for EU markets and Proposition 65 for the US?
A: Yes. Our products fully comply with EU REACH regulations (no restricted substances in the SVHC list) and California Proposition 65 (free of lead, phthalates, and other harmful chemicals). We provide REACH and Proposition 65 test reports for B2B clients upon request.
Q: Are your electric toothbrush batteries UN38.3 certified for safe air shipping?
A: Yes. All lithium-ion batteries used in our electric toothbrushes and water flossers are UN38.3 and IATA certified, ensuring safe air, sea, and land shipping. We provide battery certification documents with each shipment to avoid customs issues.
Q: Do your manual toothbrushes meet GMP standards for medical device production?
A: Yes. Our manual toothbrushes are produced in a GMP (Good Manufacturing Practice) certified workshop, ensuring compliance with medical device production standards. The production process is strictly controlled to avoid contamination, and all products are sterilized before packaging.
Q: Can you provide a Declaration of Conformity (DoC) for EU and UK clients?
A: Yes. We issue a Declaration of Conformity (DoC) for each B2B order to EU and UK clients, confirming compliance with EU CE directives (LVD, EMC, RoHS) and UK CA marking requirements. The DoC includes product details, certification numbers, and our company information.
Q: Are your custom OEM products eligible for regional certifications (e.g., PSE for Japan, KC for South Korea)?
A: Yes. Our custom OEM products can be certified to meet regional requirements (PSE, KC, SASO, etc.). We adjust product specifications (voltage, plug type, labeling) to comply with local regulations and assist with the certification process. The certification fee is $300-$1000 per region, and lead time is 15-30 days.
Q: What warranty do you offer for wholesale and custom OEM/ODM electric toothbrushes and water flossers?
A: We offer a 12-month standard warranty for all wholesale and custom OEM/ODM products. Extended warranty (24 months) is available for orders ≥1000 units with a 5% surcharge. The warranty covers manufacturing defects (motor, battery, pump) but excludes damage from misuse or accidental breakage.
Q: How do you handle defective products in bulk or custom orders?
A: For defective products (confirmed by photos/videos), we offer 3 solutions: ① Replacement: Send free replacement units (1-2% extra units are provided with bulk orders to cover defects); ② Refund: Refund the value of defective units; ③ Credit: Credit the amount to your next order. We require defect reports within 30 days of receipt, and we cover shipping costs for replacements.
Q: Do you offer exclusive distribution rights for long-term B2B partners in specific regions?
A: Yes. We provide exclusive distribution rights for long-term B2B partners in designated countries/regions. Requirements: ① Annual order quantity ≥5000 units; ② Marketing investment in the region; ③ Compliance with our pricing policy. Benefits include exclusive pricing, priority production, free marketing materials, and regional market protection.
Q: What is the minimum order quantity for OEM electric toothbrush?
Our standard MOQ is 1,000 units. Flexible quantities can be discussed based on your project. Tell us the product, quantity and customization you need so we can suggest the right order setup.
Q:Can I customize the packaging and branding?
A: Yes. Discuss logo placement, colors and packaging requirements with our team. Explore our custom packaging services when preparing your brand brief.
Q:What certifications do your products have?
A: Review our certificates and supporting documents. Confirm the documents applicable to your selected model, configuration and target market before using certification claims.
